carebridgeinternational.ca

Privacy Policy

Introduction

Effective Date: May, 2026

At Carebridge International, we are committed to protecting the privacy and confidentiality of our patients, visitors, and partners. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Country of residence
  • Passport or identification details when required for medical travel assistance
  • Emergency contact information

Medical Information

  • Medical reports and records
  • Treatment history
  • Diagnostic information
  • Healthcare preferences

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics information

2. How We Use Your Information

We use your information to:

  • Coordinate medical consultations and treatment abroad
  • Connect patients with hospitals and healthcare specialists
  • Arrange medical travel support and visa assistance
  • Provide customer support and communication
  • Improve our website functionality and user experience
  • Send updates, appointment confirmations, and service information
  • Maintain legal and regulatory compliance

3. Medical Document Security

We understand the sensitive nature of medical information. All medical reports and personal data submitted through our website are handled with strict confidentiality and protected using secure systems and industry standard security measures.

We only share medical information with authorized hospitals, healthcare providers, or partners directly involved in your treatment and care coordination.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared with:

  • International hospitals and medical specialists
  • Visa processing and travel support partners
  • Healthcare coordinators assisting with your treatment journey
  • Legal authorities if required by law

All third parties are expected to maintain strict confidentiality and data protection standards.

5. Cookies and Analytics

Our website may use cookies and analytics tools to improve performance and user experience. These tools help us understand visitor behavior, optimize website functionality, and improve our services.

You may disable cookies through your browser settings if preferred.

6. International Data Transfers

As an international medical travel company, your information may be transferred between countries including Somalia, Canada, India, Turkey, the United Arab Emirates, and Malaysia for treatment coordination purposes.

We take reasonable measures to ensure your information remains protected during international data transfers.

7. Data Retention

We retain personal and medical information only for as long as necessary to provide our services, comply with legal obligations, and maintain proper healthcare coordination records.

8. Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate data
  • Request deletion of your information where legally permitted
  • Withdraw consent for communication at any time
  • Request information about how your data is used

9. Third Party Links

Our website may contain links to third party hospital websites or external services. We are not responsible for the privacy practices or content of external websites.

10. Website Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect service updates, legal requirements, or operational changes. Updated versions will be posted on this page with a revised effective date.

12. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

Somalia Office

Carebridge International S Company
Ugas Tower, 1st Floor A1
Mogadishu, Somalia

Phone: +252 615 543 479

Canada Office

PO Box 70044
Londonderry
Edmonton, AB T5C 3R6
Canada

Phone: +1 204 952 7021

Email: support@carebridgeinternational.ca